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Support ​

Sikshya is supported in four places, depending on what you need.

Where to ask ​

ChannelBest forResponse
WordPress.org plugin forumPublic Q&A on the free pluginBest effort
Sikshya LMS Facebook CommunityPeer discussion + tipsPeer-led
GitHub issuesBug reports, feature requests, code-level talkBest effort
Mantrabrain priority supportPro license holders, billing, urgent issuesPer plan SLA
PROPriority support is included with every Pro plan

Pro license holders get faster response times via the priority queue. Severity-1 ("site down") tickets are escalated.

Compare Pro plans →

Filing a useful bug report ​

A good bug report saves a round-trip and gets your issue fixed faster. Include:

1. Environment ​

  • WordPress version (Settings → General).
  • PHP version (Tools → Site Health → Info).
  • Sikshya version + Sikshya Pro version.
  • Active theme.
  • Active plugins list.

2. Steps to reproduce ​

A numbered list a stranger could follow:

1. Go to /courses/.
2. Click "Web design 101".
3. Click "Buy now".
4. Pay with Stripe sandbox card 4242 4242 4242 4242.
5. Land back on /order/.
   Expected: order shows "completed".
   Actual: order shows "pending" and the learner is not enrolled.

3. Expected vs actual ​

What you expected to happen, what actually happened, and any error messages from WP_DEBUG.

4. Logs ​

If applicable:

  • Browser console errors.
  • Network tab failed requests.
  • WP_DEBUG log lines from wp-content/debug.log.
  • Sikshya activity log.

Wrap in fenced code blocks. Redact license keys, gateway secrets, JWTs.

5. Screenshots / videos ​

A 5-second screen capture of the issue is gold. Loom, CleanShot X, ShareX, or QuickTime all work.

Common request templates ​

"Stripe checkout fails for some learners" ​

Site: example.com
Sikshya: 1.0.3
Sikshya Pro: 1.0.0
Stripe mode: live

What I tried:
- Re-tested with a sandbox card on staging — works.
- Re-checked the Stripe webhook secret — matches.
- /wp-json/sikshya/v1/webhooks/stripe is reachable from a curl POST — returns 200.

What's broken:
- About 1 in 8 live transactions land on /order/?failed=1.
- Stripe dashboard shows the payment as succeeded but the order stays pending.

Steps to reproduce: not 100% reproducible — happens on real cards in production.

Attached: 3 sample payment intent IDs from Stripe + the corresponding session_id from /sikshya/v1/checkout/session.

"Gradebook page is blank" ​

Site: school.example.com
Sikshya: 1.0.3
Sikshya Pro: 1.0.0
Pro plan: Pro
Gradebook add-on: enabled

What I tried:
- Disabled all other plugins → still blank.
- Switched to Twenty Twenty-Five → still blank.
- Browser console shows: "TypeError: Cannot read properties of undefined (reading 'id')" in /pro/gradebook/grid response.

Attached: console error stack + Network tab payload.

What to expect ​

  • First response — within a working day for free, or per plan SLA for Pro.
  • Triage — your report is classified (bug / question / feature / can't reproduce).
  • Fix or workaround — bugs are routed to engineering; ETA depends on severity.
  • Release — fixes ship in the next release. Hotfix patches when urgent.

Escalating a critical issue ​

If a fix is blocking production revenue:

  1. Reply to the ticket with "BLOCKING REVENUE" in the subject + a quantitative impact (e.g. "$5k / day").
  2. Include a working contact (phone / WhatsApp).
  3. We attempt a workaround within hours and a release within days.

Feature requests ​

Welcome on:

  • GitHub issues labeled enhancement.
  • The Facebook community.
  • Direct conversation with your account manager (Pro / Scale plan customers).

We prioritize features that solve a problem affecting many sites, fit Sikshya's "WordPress-native LMS" positioning, and are reasonable to maintain long-term.

Security disclosures ​

Do not open a public GitHub issue or forum post for security vulnerabilities. Email [email protected] privately. We follow coordinated disclosure: confirm, fix, release, then publicly credit the reporter (if desired) after the patch is in users' hands.

What's next ​